Advanced      About Us www.suffolk-sailing.co.uk is a division of Suffolk Marine Safety Ltd. who also use the trading name of Suffolk Sailing. Our address is: Unit 75 Claydon Business Park Gt. Blakenham Ipswich Suffolk IP6 0NL Tel No. 01473 833010 Fax No. 01473 833020 E mail Liferafts@suffolk-sailing.freeserve.co.uk Other web site www.suffolk-sailing.co.uk The business has been in operation for twenty four years, and we pride ourselves on a friendly efficient service. We would however like to point out that this web site offers items of chandlery for sale at competitive prices but we unable to offer any technical back up for the products on sale. We hope you find this web site easy to use and any comments are welcome so we can improve our service to you. Making A Purchase Making a purchase could not be easier. Browse through our store and add any items you wish to purchase to the shopping cart. Once you have made your selection click on 'Checkout' and you will be asked for a few details that we need to complete your purchase. Due to recent increases in online card fraud, we have disable our online card processing module. We will contact you within 24 hours of the receipt of your order to arrange payment by credit or debit card. Your credit card will not be debited until your order is ready for despatch. Back orders will not be charged until ready for despatch. When a purchase order is received we will acknowledge the receipt of this order. If there are problems with pricing, items not in stock, or despatch we will e mail or telephone you to receive your acceptance before proceeding with the order. Please note that all images used within our Web Site are for illustrative purposes only. Shipping And Handling All prices subject to over night carriage, first class postage or parcel post to addresses on the UK mainland. For some off shore UK islands and, orders outside the UK, we will quote a carriage cost. The carriage cost will have to be accepted by the purchaser before goods are despatched. Orders will be despatched as soon as possible, normally within seven days of receipt of order. If there is to be a long delay in despatching your order you will be informed of an expected delivery date. You have the option to cancel your order if you are not prepared to wait and wish to purchase elsewhere. When shipping to an address which is not the address of the credit card holder we must have the home address of the credit card holder. For customers wishing to come and collect their internet orders the carriage charge will be deducted from their invoice. Delivery Schedule Orders will be despatched as soon as possible, normally within ten working days of receipt of order. If there is to be a long delay in despatching your order you will be informed of an expected delivery date. You have the option to cancel your order if you are not prepared to wait and wish to purchase elsewhere. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges All prices include VAT at the UK rate of 15%. For orders outside the UK and the rest of the European Union, this VAT element of the price can be deducted. We can despatch VAT free within the European Union (other than the UK) but we must have your national VAT number. Credit Card Security With orders placed on this web site credit card numbers are encrypted and are only decrypted after they reach our computer. Credit card details are not held in clear text on this web site. Guarantee All products come with a 30 day no quibble guarantee. If you are not happy with the product, return within 30 days of date of despatch. Products returned must be in a re-saleable condition. It is the purchaser's responsibility to return products at their cost. We will refund the purchase price of returned products but not the cost of outward carriage. Where products come with a manufacturer's guarantee, Suffolk Marine Safety Ltd will honour this guarantee providing the terms of the manufacturer's guarantee have been abided by. Reaching Us If you have problems and need to contact us please do so by e-mail, fax or telephone. If you telephone from outside the UK please add the country code of 44 and delete the first zero of our telephone number before you dial. Privacy Policy Suffolk Marine Safety Ltd will not disclose any buyer's details to any third parties, other than Barclays Merchant Service if requested when processing credit cards. Once a credit card has been debited the credit card details are destroyed. We do not keep any records relating to credit cards. Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm